🦉 Musicante

Support

Need a hand with Musicante? We're happy to help.

Contact us

Email musicante.support@gmail.com and we'll get back to you, usually within a couple of days. Please include your device and OS version if you're reporting a bug.

Frequently asked

How do I transpose a song?

Open any chart in the Studio and use the transpose buttons to shift it up or down by semitones, or set a capo. The chords update instantly in your chosen key.

The tuner isn't hearing my instrument.

The tuner needs microphone access. When prompted, tap “Allow”. You can re-enable it later in your device settings, under Musicante → Microphone. Audio is analysed on your device and never recorded.

I don't hear any sound.

Turn the volume up and, on iPhone, note that Musicante is designed to play even with the silent switch on. If you still hear nothing, fully close and reopen the app.

Do I need an account?

No. Studio, the Songs Library and the Chord explorer work fully in guest mode, stored on your device - no login required. Create a free account only if you want your library synced and backed up across devices. An account is separate from Pro: it doesn't unlock any features by itself.

What does Pro unlock, and how much does it cost?

Musicante Pro is a single one-time purchase of €6.99 - not a subscription, nothing renews automatically. It unlocks Harmony, Learn, the Tuner, Perform mode, unlimited saved songs and setlists, and export. Studio, the Songs Library and the Chord explorer stay free forever, with or without Pro.

I already bought Pro but it's not unlocked.

Open Settings and tap “Restore Purchases” - this re-checks your store account's purchase history and re-unlocks Pro on this device. This is also what to do after reinstalling the app or switching to a new phone.

How do I delete my account or data?

Open Settings → Privacy in the app and tap “Delete my account”. After you confirm, the account and everything saved in it - songs, setlists, any feedback you sent - is erased from our servers immediately. It cannot be undone.

To wipe only this device and keep the account, use “Delete local data” in the same place. Playing as a guest? There is no account to delete: nothing ever left your device. If you would rather we did it, email us from your registered address at musicante.support@gmail.com.

Can I get a refund?

Pro is bought through Apple, so Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple ID, find Musicante and choose “Request a refund”. If Pro does not work after you pay, write to us and we will help. Your statutory consumer rights, including any right of withdrawal, are not affected.

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